Pachira is aim to provide comprehensive artificial intelligence and big data solutions, which help enterprises become intelligent and create huge value. Since its establishment, it has reached cooperation with more than 500 well-known enterprises at home and abroad, covering Smart Finance, Smart Government, Smart Driving, Smart Transportation, Smart Home, Smart Hotel, Smart Tourism, etc. Especially in Financial, it has gained a large number of customers in Banking and Insurance in China.
In addition, we make good use of the accumulation from upstream to downstream, to promote in-depth exchanges among high-tech enterprises from various regions, and transform IUR cooperation in different universities, which helps government train and attract talents, so as to achieving mutual benefit and common growth.
Products:
Realize second-level analysis, with the highest recognition rate in insurance, banking and other fields
Pachira voice analysis system supports access to voice data of conversation between call center agents and customers, and then automatically converts massive customer interaction data into structured data through big data algorithms and models, and provides keyword retrieval, data filtering, clustering analysis and other functions. Effectively help enterprises optimize service processes, improve marketing capabilities, optimize operation indicators, provide 360 degree views based on the voice of customers for managers, and provide strategic support for enterprise operations.
Intelligent Voice Robot
Support two scenarios of outbound and inbound calls, human-machine collaboration
Qiancheng Voice Robot is a robot customer service system serving call centers, supporting two scenarios: outbound and inbound calls. Robots replace manpower, complete boring, repetitive and high-frequency customer service work, reduce call center manpower costs, and achieve more scientific and effective data management.
Real-time Agent Assistant
The system mainly supports two business scenarios:
(1) Real time early warning monitoring: in the field of call center, the agent administrator or quality inspector needs to monitor and inspect the agent call process. The early warning monitoring module of the real-time voice analysis system can provide the function of real-time quality inspection in the event. Through real-time transcription and model hit analysis, the manager can help monitor the call of multiple agents at the same time.
Function highlights: the project is initiated by real-time quality inspection projects, without the need for real-time pop-up screen related functions, and only the related functions of early warning are sold.
(2) Real time agent assistance: in the field of call center, the agent needs to operate multiple systems and consult multiple documents in the process of communicating with customers to provide services to customers. The agent assistance module of real-time voice analysis system can provide real-time transcription, process matching, customer portrait, information extraction, knowledge assistance and other auxiliary functions to help the agent provide services to customers with high efficiency and quality.
Voice Quality Inspection System
Puqiang voice quality inspection system and voice analysis system jointly build an integrated solution in quality inspection scenarios. By establishing a quality inspection model and setting quality inspection rules, a full coverage quality inspection of the call center recording is achieved. The listening-and-seeing quality inspection interface helps quality inspectors greatly improve quality inspection efficiency, achieve 100% full coverage quality inspection, and improve quality inspection efficiency by 60%.
AI capability platform
Deep integration of AI based on the two core capabilities of speech recognition and speech synthesis
The AI capability platform is an intelligent service platform designed by Puqiang Information Technology Co., Ltd. for enterprise users. Based on the two core capabilities of speech recognition and speech synthesis, it deeply integrates speech annotation, dynamic model training, speech shorthand, recording transcription, etc. Application modules provide standardized SDKs, APIs, and Web applications. Through privatized deployment, enterprises can be empowered and help their intelligent development.
Visual Analysis System
According to the massive voice data, combined with the quantitative indicators to be monitored, give full play to the role of data, use charts to define quantifiable data, describe data trends, find the root cause of problems, and use data to drive management decision-making.
http://en.pachira.cn/